Frequently Asked Questions
HOW DO I MAKE A PURCHASE?
You can make a purchase by clicking on a product of your choice, selecting your size and quantity & colour, and then clicking ADD TO BAG. Your shopping cart is located in the top right of your browser, denoted by the bag icon. Your cart will update with the number of products you click to purchase.
When you have finished browsing and would like to review items added to cart, click on the BAG ICON and then click on the VIEW CART button located at the bottom of the drop-down. You will be taken to your cart which is a comprehensive listing of your selected products, and the estimated total of your order. If you are happy with your selection, click on PROCEED TO CHECKOUT.
On the CHECKOUT page, you will be required to fill in your shipping and billing information if you are a first time customer or choosing to checkout as a guest. If you are a member you can log in by clicking ALREADY REGISTERED? CLICK HERE TO LOG IN under the secure check out heading. Once you have filled in your details, and selected your Shipping and Payment options, simply click on PLACE ORDER NOW to finalise your Rodeo Show purchase.
If you encounter a problem, please do not hesitate to contact the Rodeo Show support team. You can contact us during business hours Monday- Friday from 9am to 5:30pm AEST via Live Chat or by telephone on +612 9690 1833, or by email at email@example.com
HOW DO I FIND MY SIZE?
Rodeo Show has a detailed size guide listed here. There are also detailed fit notes alongside each product in the Stylist Notes section of each product. Of course, if you are unsure, please do not hesitate to contact the our support team. You can contact us during business hours Monday- Friday from 9am to 5:30pm AEST, via Live Chat or by telephone on +612 9690 1833, or by email at firstname.lastname@example.org
HOW DO I CONTACT CUSTOMER CARE?
You can contact Rodeo Show during business hours Monday- Friday from 9am to 5:30pm AEST, via Live Chat or by telephone on +612 9690 1833, or by email at email@example.com
CAN I MAKE AN ORDER BY TELEPHONE?
No, we do not facilitate phone orders at this point in time.
DO I NEED TO SET UP AN ACCOUNT TO MAKE AN ORDER?
You can make a purchase at Rodeo Show as a guest without creating an account.
However, by registering with Rodeo Show, you will be entitled to enjoy the below benefits:
- - Exclusive first access to Rodeo Show preview sales
- - Review your purchase history
- - Add products you are interested in to your Rodeo Show wish list
- - Receive the Rodeo Show newsletter
- - Be the first to receive notifications when new collections and products become available.
- - Receive notifications when sold out items you are interested in become available again.
HOW DO I KNOW IF AN ITEM IS IN STOCK?
Most products shown on Rodeo Show are in stock. If a product does not appear in your specific size, this indicates that the size is not available.
WHAT IF AN ITEM IS OUT OF STOCK?
If the item you are interested in is out of stock, please select the CAN'T FIND YOUR SIZE? prompt under on the product page to be notified once the item is back in stock.
WHAT PAYMENT METHODS DOES RODEO SHOW ACCEPT?
Rodeo Show accepts Visa, Master Card, PayPal & ZipPay.
I HAVE FORGOTTEN MY PASSWORD, WHAT SHOULD I DO?
To re-set your password, click on FORGOT YOUR PASSWORD? link on the MY ACCOUNT page. This will take you to a page which will request your email address to reset your password. Once you have submitted your email address, a new password will be sent to your email address. If you encounter any further issues resetting your account chat or by telephone on +612 9690 1833, or by email at firstname.lastname@example.org
HOW DO I RETURN OR EXCHANGE AN ITEM?
Please refer to our Returns Policy for full details.
Rodeo Show will issue a refund to the original card used for purchase within 1 to 3 business days of receipt of a return. This refund will include the full value of the items returned, including the relevant taxes, but excluding shipping or return delivery costs.
If you require assistance with a return or exchange please contact our support office team during business hours 9am to 5pm AEST on +612 9690 1833 or email email@example.com
WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?
Rodeo Show will issue a refund to the original card used for purchase within 10 business days of receipt of a return. This refund will include the full value of the items returned, including the relevant taxes, but excluding shipping or return delivery costs.
WHAT ABOUT THE COST OF SHIPPING?
Rodeo Show offers free domestic shipping for orders over $250.
International shipping costs will be quoted by region - please see Shipping policy in footer for full details.
International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. All international deliveries are sent via DHL Ecommerce.
WHAT IF AN ITEM IS FAULTY?
Where the items fail to be of acceptable quality and the failure does not amount to a major failure, Rodeo Show is entitled to choose between providing you with a repair, replacement or other suitable remedy. Exchange of items is subject to availability. Rodeo Show classifies items to be faulty (i.e. not acceptable quality) if they are received damaged, or where a manufacturing fault occurs within 6 months of purchase. Items that are damaged as a result of wear are not considered to be faulty.
WHAT IS THE POLICY ON SIGNING FOR MY ORDER?
A dispatch confirmation email displaying your unique tracking number will be sent so you can track the progress of your delivery .
If the recipient is not home, the item will be taken to the post office and you will receive an undelivered receipt. You will be responsible to pick up items from Post Office. You will require your ID to collect the consignment at the time of pick-up. In the case your item has been shipped with Couriers Please - they will leave a card to organise a re-delivery or drop the consignment off at a local collection point.
If your item is delivered and signed for and you were not in attendance, an enquiry will be opened with the shipping provider. We will require a copy of our licence to escalate proof of delivery on your behalf.
IS IT POSSIBLE TO TRACK MY ORDER?
Yes, once you have received the tracking details via email, you can check the current status via Australia Post/Couriers Please or DHL.
WHAT COUNTRIES DOES RODEO SHOW SHIP TO?
We happily ship worldwide.
N.B - We do not ship to the following embargoed countries: Syria, Yemen, Iran, North Korea.
CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?
If you wish to change or amend your order after it has been placed please contact our support team either by email at firstname.lastname@example.org or by telephone on +612 9690 1833 Monday- Friday from 9am to 5:30pm (AEST) and we will endeavour to fulfil your request if your order has not been prepared for dispatch.
HOW DO I PURCHASE A RODEO SHOW GIFT CARD?
A Rodeo Show gift card can be purchased to the value of your choice (valid for 12 months from issue date)
Click on the Rodeo Show Gift Card link at the footer of the website, click through and add your desired gift card amount, add recipient of Gift Card and then add to ADD TO BAG.
HOW DO I REDEEM MY ONLINE STORE CREDIT ?
A Rodeo Show online credit note will be assigned to your customer account which will will appear as an available payment method at the checkout when you are logged in. Select the store credit under payment method to use your store credit. If you have an outstanding balance to pay, you will also need to select one of the payment options to finalise the difference.
An email confirmation will be forwarded by a member of the Rodeo Show Customer Service team at the time of issue, detailing the available balance.