THE INNER CIRCLE
Become a VIP and have access to exclusive
pre-sale & new collection notifications. Plus receive,
$20 OFF*
YOUR PURCHASE
SHOP NOW, PAY LATER WITH ZIPPAY.
No thanks, I would like to continue shopping
*Offer valid on full priced clothing only. Offer not valid on
Bridesmaid Edit range or in conjunction
with any other promotion
COMPLIMENTARY SHIPPING ON ALL DOMESTIC ORDERS $250+ // INTERNATIONAL SHIPPING $20
COMPLIMENTARY SHIPPING ON ALL DOMESTIC ORDERS $250+ // INTERNATIONAL SHIPPING $20

    E-boutique Returns Policy

    E-boutique Returns Policy

    We hope that you love your new Rodeo Show purchase! 

    If for any reason you are not completely happy with your online order, you are welcome to return the item(s):

    1. Full Priced Clothing

    To initiate your return, please contact our friendly support office via phone or email to receive your Return Authorization number (RA) within 5 days of receiving your order.

    Please return your items within 10 days of receipt date to be eligible for a refund, exchange or 110% 12 month store credit. 

    2. Sale/Promotion or Markdown Clothing

    To initiate your return, please contact our friendly support office via phone or email to receive your Return Authorization number (RA) within 5 days of receiving your order.

    Please return your items within 10 days of receipt date to be eligible for a exchange or 12 month store credit. Please note, exchange shipment will incur a $10 reshipment fee. 

    To be able to return and exchange. please remember to check the below

    a) Goods are in original condition, with all tags still in tact

    b) Goods have not been worn, altered or washed

    c) Returns Authorisation number has been issued

    d) Returns form is completed 

     N.B - Returns are not accepted on our special order Bridesmaid Edit collection, accessories or gift cards. 

     

    Vogue Online Shopping Night

    *Offer valid on the 24th of May 2017 from 12pm – 11.59pm EST. Offer includes full priced clothing, sale items + accessories.

    Offer is not valid on The Bridesmaid Edit, Gift Cards, Pre-orders or Laybys. Offer can be redeemable in stores on request. Simply mention VOSN to our friendly customer stylists.

    No returns on promotional items for change of mind, credit or exchange only.

    Please note this is our E-boutiques return policy, for in-store purchases in-store returns policy strictly applies.Due to the high volume of orders, please allow up to 5 business days to receive your order.

     

    Lace Fever Promotional Sale

    *Offer Valid In store and Online From Thursday the 18th of May - Sunday the 21st of May. $50 discount applies to selected lace styles only featured in the Lace Fever Edit.

    Offer excludes Madrid Lace Maxi and Odette Lace Dress in Ivory. Offer cannot be used in conjunction with any other offer. No returns for change of mind, credit or exchange only.

    Please note this is our e-boutique returns policy. In store returns policy applies to in-store purchases.

     

    * Mothers Day Promotional Sale

    *Offer valid from Wednesday the 10th of May – Sunday the 14th of May. 50% Discount is applied to the cheapest item.

    Offer valid on full priced and sale items. Offer excludes Accessories, Laybuys, GiftCards and Bridesmaid edit. No returns for change of mind, exchange or credit only. Please note eboutique returns policy only applies to online purchases.

    Goods must be returned within 14 days from shipment to be eligible for an exchange or credit note.

    Please note, exchange shipment will incur a $10 reshipment fee

     

    3. Online Outlet

     

    No returns, exchanges or credit notes accepted for change of mind. Online outlet items are final sale. 

    How to return an item 


    1. Instore

    • Check that you meet the above return conditions
    • Return your item in person at any Rodeo Show boutique 
    Please note, refunds are processed at HO within 1 business day

     

    2. Via Mail

    • Check that you meet the above return conditions
    • Package your item carefully, ensuring the completed returns form is included with the return consignment
    • Return your order via trackable carrier of your choice to: Eboutique Returns, 3 Hiles St Alexandria NSW 2015

    N.B -  All returns or exchanges sent to Rodeo Show via mail must have a valid tracking number. Rodeo Show will not be liable for items lost in transit.


    FAQs

    • What can I use as proof of purchase? 
    Original register receipt or e-boutique order confirmation
     
    • What if my item was damaged, incorrect or faulty?
    In the unlikely event that you receive an item that is damaged, incorrect or faulty, please contact our friendly customer service team on (02) 9690 1833, who will be happy to assist you in arranging your return or exchange.
     
    • What is the return tender?
    All returns will be processed onto the original payment tender, unless your item is returned outside the return period. In these cases, you will be issued a store credit.
     
    • How long will my return take? 
    For returns instore, an exchange can be processed by our store team on the day. Store credits and refunds will be processed within 1 business day via our head office team. An email confirmation will be forwarded to confirm once actioned. 
     
    For returns via mail, once your return has been received at our warehouse, it will be processed within 1 to 3 business days. Your bank may take a further 3 to 5 days to clear the funds back into the account.
     
    • What is the returns policy for the special order Bridesmaid Edit collection?
    We do not offer refunds, exchanges or credit notes on our our special order Bridesmaid Edit collection. Any cancellations on such orders will incur a 50% cancellation fee. For your reference, online promotions or coupon codes do not apply to this range.
     


    110% STORE CREDIT

    When returning a full priced item, you can opt for 110% store credit. Once your return has been received and processed, this credit (in the amount of your paid price plus 10% extra) will be available online in your Rodeo Show account, ready to apply automtically at the checkout to your next purchase. 

    Please note, store credits are applied to the account registered with the same email address used to place your order. 

    Store credits are valid for 12 months. 

    Once the store credit has been issued, that value can not be changed to a cash refund.


    FAULTY ITEMS

    If you wish to exchange or refund a faulty item, please contact our customer service team during business hours 9am to 5.30pm AEST on +612 9690 1833 or email admin@rodeoshow.com.au.Where the items fail to be of acceptable quality, and the failure does not amount to a major failure, Rodeo Show is entitled to choose between providing you with a repair, replacement or other suitable solution. Exchange of items is subject to availability. Rodeo Show classifies items to be faulty (i.e. not acceptable quality) if they are received damaged, or where a manufacturing fault occurs within 6 months of purchase. Items that are damaged as a result of wear are not considered to be faulty.

    Rodeo Show will issue a refund to the original card used for purchase within 10 business days of receipt of a return. This refund will include the full value of the items returned, including the relevant taxes, shipping or return delivery costs.

    Outside the above timeframe, our items come with guarantees that cannot be excluded under applicable Australian laws. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. To obtain compensation, you will need to provide documentary evidence of the loss or damage suffered, and documentary evidence that such loss or damage was a reasonably foreseeable consequence of a failure by Rodeo Show to comply with applicable Australian laws.


    STOCK AVAILABILITY

    While Rodeo Show makes every attempt to ensure that the online store reflects the availability of stock sometimes an item shown to be available may be out of stock. If an item you order is out of stock we will contact you as soon as possible to inform you of stock availability and can refund you for that item.

    The Site may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right (at our absolute discretion) to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may have placed based on information on the Site that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

    THE INNER CIRCLE
    Become a VIP and have access to exclusive
    pre-sale & new collection notifications. Plus receive,
    $20 OFF*
    YOUR PURCHASE
    SHOP NOW, PAY LATER WITH ZIPPAY.
    No thanks, I would like to continue shopping
    *Offer valid on full priced clothing only. Offer not valid on
    Bridesmaid Edit range or in conjunction
    with any other promotion