THE INNER CIRCLE
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pre-sale & new collection notifications. Plus receive,
$20 OFF*
YOUR PURCHASE
SHOP NOW, PAY LATER WITH ZIPPAY.
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*Offer valid on full priced clothing only. Offer not valid on
Bridesmaid Edit range or in conjunction
with any other promotion
COMPLIMENTARY SHIPPING ON ALL DOMESTIC ORDERS $250+ // INTERNATIONAL SHIPPING $20
COMPLIMENTARY SHIPPING ON ALL DOMESTIC ORDERS $250+ // INTERNATIONAL SHIPPING $20

    Shipping

    Shipping
    EXPRESS DELIVERY WITHIN AUSTRALIA

    Rodeo Show offers free shipping within Australia for all orders over $250.

    For shipping of all orders under $250 within Australia, Rodeo Show charges a flat rate of $10.

    All orders received by 3pm AEST on a given business day will be processed and shipped within 2 business days. 

    Please note, during SALE/OUTLET promotional periods, orders may be delayed due to high volumes of orders and may take up to 3 – 5 business days for dispatch. 

    Delivery times are generally 2-3 business days from the time of order for metropolitan areas. For regional areas, delivery is generally between 2 – 5 business days. A dispatch confirmation email displaying your unique tracking number will be sent so you can track the progress of your delivery.

    Deliveries are made by either Australia Post or Couriers Please.

    Australia Post - If no one is in attendance at the time of delivery, the parcel will be redirected to the nearest post office for collection

    Couriers Please - If no one is in attendance at the time of delivery, re-delivery to the same address will be required. Please contact our dispatch provider Shippit on (02) 8322 4835 to arrange re-delivery. If you require re-delivery to an alternative address, please contact us direct on (02) 9690 1833. Please note you will be charged $10 for change of address. 

    N.B – Orders placed on a Saturday, Sunday or Public Holiday will be processed the following business day.

     

    INTERNATIONAL DELIVERIES

    International orders are dispatched via DHL Ecommerce. 

    All international orders are shipped within 2 business days from receipt of order. 

    Please note, during SALE/OUTLET promotional periods, orders may be delayed due to high volumes of orders and may take up to 3 – 5 business days for dispatch.

    Shipping Cost:

    A flat rate of $20 is charged for international deliveries 

    Delivery Timings:

    NZ: 3 - 5 business days from dispatch date

    ASIA PACIFIC/WESTERN EUROPE: 5 - 12 business days from dispatch date

    NORTH AMERICA & MIDDLE EAST: 7 - 12 business days from dispatch date

     

     Countries in Middle East that accept PO Box address only:

     

    ·         Oman

     

    ·         Qatar

     

    ·         Saudi Arabia

     

    ·         United Arab Emirates

     

     Countries in Middle Eat that also accept street address:

     

    ·         Bahrain

     

    ·         Egypt

     

    ·         Israel

     

    ·         Jordan

     

    ·         Kuwait

     

    ·         Lebanon

    REST OF THE WORLD: 8 - 14 business days from dispatch date

    N.B - We do not ship to the following embargoed countries: Syria, Yemen, Iran, North Korea. 

    Your order may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. International delivery costs do not include any taxes or duties, which may be applied by customs at the destination country, and any duties or taxes incurred are the responsibility of the delivery recipient. 

    Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

    If you refuse a shipment from Rodeo Show, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Rodeo Show. This amount will be deducted from your refund.

    For more information on taxes, duties and customs regulations please contact your local customs office directly.

    N.B – Orders placed on a Saturday, Sunday or Public Holiday will be processed the following business day

     

    TRACK YOUR ORDER

    Once your order has been dispatched you will receive an email containing your connote ID, which you can use to track your order online. 

    If you have any further queries relating to the shipment of your order, please refer to the details below: 

    1. Couriers Please

    Please refrain from contacting Couriers Please direct. Our account is managed by our dispatch provider - Shippit. One of their friendly customer service representatives will be able to assist you with any queries you may have.

    Email: hello@shippit.com

    Phone: (02)  8322 4835

    2. Australia Post

    Please contact our friendly customer service team at our support office. We will contact Australia Post on your behalf if required. 

    Email: admin@rodeoshow.com.au

    Phone: (02) 9690 1833

    3. DHL Ecommerce

    Please contact DHL direct by submitting an online enquiry via: http://bit.ly/2csDzDt

    OR

    Phone: +61 1 800 77 2809

    THE INNER CIRCLE
    Become a VIP and have access to exclusive
    pre-sale & new collection notifications. Plus receive,
    $20 OFF*
    YOUR PURCHASE
    SHOP NOW, PAY LATER WITH ZIPPAY.
    No thanks, I would like to continue shopping
    *Offer valid on full priced clothing only. Offer not valid on
    Bridesmaid Edit range or in conjunction
    with any other promotion