My Bag

Frequently Asked Questions

You can contact Rodeo Show during business hours Monday - Friday from 9am to 5:30pm AEST.

Chat with us! - Live Chat
Call Us - +612 9690 1833
Email Us - admin@rodeoshow.com.au

To make a purchase, select your size, quantity and colour before clicking ADD TO BAG.

To check out or view your bag, proceed to your shopping cart located in the top right corner of your browser.

Once you are happy with your selection, click on PROCEED TO CHECKOUT.

You will have the option to check out as a GUEST or if you are not a RETURNING CUSTOMER, you can create an account with us.

Returning Customers will be required to log into their account.

Guests will be required to fill in your shipping and billing information before selecting payment method.

Once you have reviewed your Shipping and Payment options, simply click on PLACE ORDER NOW to finalise your Rodeo Show purchase.

If you encounter a problem, please do not hesitate to contact the Rodeo Show support team. You can contact us during business hours Monday- Friday from 9am to 5:30pm AEST via Live Chat or by telephone on +612 9690 1833, or by email at admin@rodeoshow.com.au

After you have placed your order, you will receive a letter of confirmation.

Once we ship your order, you will receive an email with a link to your tracking number. You can track your parcel via this link to see where your package is.

All orders received by 12pm AEST on a given business day will be processed and shipped on the same day. All other orders will be shipped within the next two business days.

Please note, during SALE/OUTLET promotional periods, orders may be delayed due to high volumes of orders and may take up to 3 – 5 business days for dispatch.

If you require your order on a tight time-frame or before a particular date, please contact our customer care team before placing you order and we will provide the best arrangement for your goods to arrive.

Once we ship your order, you will receive an email with a link to your tracking number.

You can track your parcel via this link to see where your package is.

We happily ship worldwide!

N.B - We do not ship to the following embargoed countries: Syria, Yemen, Iran, North Korea.

For more shipping and delivery information, please click HERE

Rodeo Show accepts the following payment methods

Credit Cards
Visa, Master Card & Amex

PayPal

ZipPay

Store Credits & Gift Certificates
You can also use store credit or a gift certificate / gift code as a method of payment. Each gift certificate carries a gift code you can easily enter when completing checkout. Store Credits and Gift Certificates may be used in conjunction with sale items and promotions.

If the item you are interested in is out of stock, please select your desired size to be notified when your item will be restocked.

Desperate for this item? Contact our customer care team and we can endeavor to find the item you are after.

If you wish to change or amend your order after it has been placed, you must contact our customer care team within 24 hours of when your order has been placed.

We will endeavor to fulfil your request if your order has not been prepared for dispatch

You can contact our support team either by email at admin@rodeoshow.com.au or by telephone on +612 9690 1833 Monday - Friday from 9am to 5:30pm (AEST).

If for any reason you have changed your mind and want to return or exchange your order, please refer to and follow our returns criteria HERE.

If you require assistance with a return or exchange please contact our customer care team between business hours Monday - Friday from 9am to 5:30pm (AEST).

Please note it can sometimes take 5 business days to receive and process your item(s), thus it may take up to 5 business days for the credit or refund to appear in your account. Please also factor in time for your return to be delivered to our warehouse. You will receive an email as soon as the credit or refund has been processed.

If your tracking shows that your return has been delivered to our warehouse but the store credit or refund hasn’t appeared in your account after 5 business days, please contact our Customer Care team.

You can make a purchase at Rodeo Show as a guest without creating an account.

By creating an account with Rodeo Show, you will be entitled to enjoy the following benefits:

  • - Exclusive first access to Rodeo Show preview sales
  • - Review your purchase history, credit notes and wish list
  • - Receive the Rodeo Show newsletter
  • - Be the first to receive notifications when new collections and products become available.
  • - Receive notifications when sold out items you are interested in become available again.

To create an account, select the MY ACCOUNT tab located in the top right hand corner of your browser. Select CREATE ACCOUNT and follow the prompts.

To re-set your password, proceed to the MY ACCOUNT page and click on FORGOT YOUR PASSWORD?

This will take you to a page which will request your email address to reset your password.

Once you have submitted your email address, a new password will be sent to your email address.

If you encounter any further issues resetting your password, please contact our customer care team.

A Rodeo Show gift card can be purchased to the value of your choice (valid for 12 months from issue date)

To purchase a Rodeo Show Gift Card, click the link at the footer of the website.

Proceed through the prompts to add gift card amount and recipient of Gift Card.

Add to your bag and proceed to checkout to confirm payment.

Unfortunately we do not facilitate over the phone orders.

We do offer PinPayment as a secure payment method via email – Please contact our customer care team to find out more.

If an item(s) fails to be of acceptable quality and the failure does not amount to a manufacturing fault, Rodeo Show is entitled to choose between providing you with a repair, replacement or other suitable remedy.

Rodeo Show classifies items to be faulty (i.e. not acceptable quality) if they are received damaged, or where a manufacturing fault occurs within 6 months of purchase. Items that are damaged as a result of wear are not considered to be faulty.

Exchange of items is subject to availability.

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